Team 

Joanna Chui, Team Lead Operations

Joanna joined the BCCA Employee Benefit Trust in July 2010 as the Team Lead of Operations.

Joanna began her employee benefits career in a national pension and benefits consulting firm 9 years ago. Joanna is well versed in various areas of operations from day-to-day administration, client service and consulting, quote and renewal production, process/procedure setting, to strategic business planning. In the most recent 4 years, she led a multi-function team consisting of underwriting, finance and communications.

Prior to working in employee benefits, Joanna spent 3 years quantifying the economic damages when wages or profits were interrupted by the negligence of others. This involved preparing economic reports for lawyers or insurers for use in court. These included calculating non-pecuniary losses such as the loss of income, loss of dependency, loss of housekeeping capacity and out-of-pocket cost when somebody is disabled.

Joanna’s strengths lay in her comprehensive approach, in relationship building, and in operational infrastructure development/implementation. A dynamic and motivated leader, Joanna brings a diverse and comprehensive range of benefits administration knowledge to the EBT.

Outside of work, Joanna enjoys spending time with her loved ones. She claims her daughter is the cutest person in her world.

Catherine Gorospe, Communication and Client Services Associate

Catherine is the Communication and Client Services Associate for the BCCA Employee Benefit Trust.

Catherine brings with her 10 years of client services experience spanning three continents: Australia, Europe and North America. She began her career in Sydney, Australia with QBE Insurance and went on to work for Bank of New York, GLG Partners LP, Rubicon Asset Management and more recently for Mackenzie Cundill Financial. Catherine served 3 years in an executive role with a firm specializing in hedge funds overseeing three key divisions of the business: Client Services, Marketing and Fund Administration.

After several years of working in finance and marketing, Catherine believes that a client-centric approach focused on the delivery of exceptional customer service, continuous improvement and going that "extra mile” are key to sustaining an organization's competitive advantage. Catherine is enjoying her dynamic role with the BCCA Employee Benefit Program and is looking forward to driving the Program's growth and development into the future.

In her spare time, Catherine loves to travel, meditate, swim and is currently enjoying the many recreational activities that British Columbia has to offer.

Catherine holds a Bachelor of Business (Marketing) degree from the University of Technology Sydney and is currently enrolled in the Group Benefits Associate (GBA) Program with the International Foundation.

Shelly Overend, Executive Assistant

Shelly is the Administrative Assistant for the BCCA Employee Benefit Trust staff and provides Executive support to Kevin Zakus and the Board of Trustees.

Shelly began her career working in the Architectural industry in 1999 as an Executive Assistant and Project Coordinator, since then she has worked in Real Estate Development and Construction as a Executive Assistant and Coordinator and prior to coming onboard, she worked at BC Hydro in Aboriginal Relations and Negotiations.

Through Shelly’s hands on experience, exceptional organizational skills and focus of building strong working relationships, she is excited to be assisting such a dynamic group.

On her spare time, she can be found at the gym, participating in a dance class, enjoying the outdoors or curled up reading a book or watching a movie. Shelly feels it is important to not only nurture the mind and body but to live a balanced lifestyle.

Arthur Chung, CMA CHRP CFE, Vice President, Operations

Arthur joined the BCCA Employee Benefit Trust in October 2009 as their Vice President overseeing Operations.

Arthur has over 14 years of experience in the employee group and individual healthcare benefits industry in many capacities including; Sales, Marketing, Underwriting, Product and Systems Development as well as, Finance and Administration. Arthur spent 10 years with a large benefits insurance organization with 8 of those years on their management team. He also spent over 3 years with a national pensions and benefits consulting firm as a Principal overseeing Sales, Underwriting and Finance & Administration.

Arthur is also designated as a Certified Management Accountant, Certified Human Resource Professional and a Certified Fraud Examiner.

Most of Arthur's (and his wife's) time outside the office is spent taxiing his three boys from ice rinks to soccer fields in the tri-cities area where he lives, enjoying every minute of watching his kids play.

Favourite quote - "Life is like riding a bicycle. To keep your balance you must keep moving." - Albert Einstein

Patricia Welch, Team Lead, Client Services

Tracy Lam, Client Services Associate

Colleen C.F. Cadez, CHRP, Senior Client Consultant

David Main, Finance

Kevin Zakus, Chief Executive Officer